Q: My Labels and Envelopes Print off the Edge. Why is this happening?
Since labels and envelopes in Infinite Campus are printed using Adobe Reader (http://get.adobe.com/reader/), this can happen in situations where either Adobe Reader was updated (often behind the scenes without your notice), or when you have a new printer installed, or simply switch to print something temporarily to another printer.
To correct this situation, perform the following steps:
- Generate the envelope or label as you normally would
- Click the report "Printer" icon as you would normally, which should appear after hovering your mouse near the bottom of the report
- On the Adobe "Print" options page, click the "Advanced" button as illustrated below:
- On the "Advanced Print Options" screen, check the "Print as Image" checkbox as illustrated below:
- Click OK to save the changes
- Back on the Adobe "Print" options page, mark the "Actual Size" radio button that appears under the "Page Sizing & Handling" area as illustrated below
- Click the Print button to send the envelope or label to the printer - check to see that they now print as expected. If the issue is not resolved, the problem is now related to the settings for your specific printer
**HINT: Because printer settings vary greatly from maker and model to model, please consult your printer's user guide for additional assistance, and/or contact MTS (Microcomputer Technical Services) at Edutech (1-800-722-5797 option 3)