Implementing Text Messaging

When implementing text messaging for the first time as part of your school's communication strategy, the following approaches should be considered before requesting to enable the text option in your notification system.

Implementation Approaches:

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Q: What can individuals expect after their phone number has been identified by your school as able to receive texts?

Once an individual's phone number has been sent to SchoolMessenger from your student system, they'll automatically receive a text from SchoolMessenger that will look similar to the following:


Recipients Of This Text Message MUST Reply To The Message With Either A "Y" Or The Word "Yes", In Order To Receive Future Text Messages From Your School.


If they neglect to reply to the above message, their number will NOT receive future text messages from your school. Because of this, it's important that parents know what to do when they receive this initial message from SchoolMessenger, and that they'll even be receiving it to begin with.



Common Problems:

In situations where an individual claims they never receive text messages from your school, first verify that the number they expect to receive text messages from, appears in the "SMS" section of the "Contact Details" area of their person record in SchoolMessenger as illustrated below:


If the number they expect appears in the area above and is correct (no typo's), send them the following flyer which provides them with instructions on how to manually "Opt-In" to receive text messages from your school:

You can also refer users to the following website which provides similar information about the SchoolMessenger SMS service: https://www.schoolmessenger.com/tm