Frequently Asked Questions

This article was created to help answer some of the most commonly asked questions that schools that are new to Blackboard Mass Notify most often ask.  If you would like to have something added to this list, please send an email to

Q: How is staff data used to automatically create accounts in Mass Notify?

The following article explains how staff data is selected and passed to Mass Notify, depending on what system the staff data is "sourced" from:

Q: How is data for student contacts selected in Schooltool and passed to Mass Notify?

The following article describes the process that is used to select contacts that appear on the student's "Contact" tab in Schooltool, and pass data for those contacts to Mass Notify:

Q: The "role" that a staff member is getting in Mass Notify isn't what I expected. What's wrong?

The process that's used to deduce the role that a staff member should receive in Mass Notify, when an account for them is automatically created, uses a process of "guesses" that aren't always accurate depending on the data that's on file for the staff member in Schooltool.

The following article provides you with the steps you can take to "override" the guesses being made with EXACTLY the role you'd prefer the user to have in Mass Notify: