Security Camera Questions
How do I access the security cameras?
You need an account. Contact EduTech Support Center Help Desk.
How do I look at the cameras?
You need account access to the system.
Regional Support Center staff should request the desktop or thick client be installed locally on their computer. Client is needy in terms of memory, at least 4 GB RAM and 5 GB available drive space.
Wayne and Finger Lakes Tech site staff will use the web client.
What if I need to see additional cameras when I log into the system?
Contact the EduTech Support Center Help Desk. They will have your account moved into a group that has permissions to the cameras you need.
What if a camera needs re-focusing, cleaning or re-positioning?
Contact the EduTech Support Center Help Desk. Maintenance contract hours are renewed each year. BOCES has staff to attempt this, but often a Frontrunner tech must come and do the work as cameras are located precarious locations plus they know how to check it correctly and to make other camera adjustments if necessary.
How do I get an account to access the security cameras?
Contact the EduTech Support Center Help Desk.
I am unable to log into the software, either desktop (thick) or web client.
There is no password or account recovery feature in the Genetec software. Contact the EduTech Support Center Help desk.
Have a question about the contract or cost of the system?
Who do I talk to at Edutech about the contract, capability, cost etc? Edutech Project Manager, Al Lucchese, AL.Lucchese@edutech.org
How do I access recorded video footage of a camera?
Contact the EduTech Support Center Help Desk. Most staff with access to the camera system can only view cameras in their live state. Access to recorded footage is limited due to liability concerns.
Who is Front-runner Network systems?
They are the company who manages the physical cameras and software (Genetec).
How do I know if a camera or door is off-line?
The camera name will appear red in the interface.
How do I report a camera or door is off-line?
Contact the EduTech Support Center Help Desk. They will diagnose the problem and attempt to resolve it. If Edutech is unable to resolve the issues they will report the issue to Front-runner.
What if the software is not unlocking a entrance doorway?
There is a manual override that allows the person monitoring the door to still let people in, except the handicap door in Maple, which has to be manually opened.
How long is video kept on the servers?
After 30 days, space on the video servers is recycled.