Help Desk

EduTech Support Center Help Desk

The EduTech Support Center Help Desk supports requests for services .

Looking for a staff member? Reporting a problem? Contact the Help Desk - they will process your request and route you to the correct person / solution.

HEAT Web Login - District Self Service/EduTech Staff


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Web Security camera FAQ

How do I access the security cameras?

You need an account. Contact EduTech Support Center Help Desk. Once you have an account, you can log into the system to view the cameras using this web client. https://genetec.wflboces.org/WebClient/#/LogOn

How do I look at the cameras?

You can either use the web client or, you could have the desktop client installed on your computer. The requirements for the desktop client are significant. Computer needs at least 4 GB RAM, 5 GB available drive space.

What if I need to see additional cameras when I log into the system?

Contact the EduTech Support Center Help Desk. They will have your account moved into a group that has permissions to the cameras you need.

What if a camera needs re-focusing, cleaning or re-positioning?

Contact the EduTech Support Center Help Desk.


How do I get an account to access the security cameras?

Contact the EduTech Support Center Help Desk.


I am unable to log into the software, either desktop (thick) or web client.

Contact the EduTech Support Center Help desk.

Have a question about the contract or cost of the system?

Who do I talk to at Edutech about the contract, capability, cost etc? Edutech Project Manager, Al Lucchese, AL.Lucchese@edutech.org

How do I access recorded video footage of a camera?

Your account will need administration privilege. Contact the EduTech Support Center Help Desk.

Who is Front-runner Network systems?

They are the company who manages the physical cameras and software (Genetec).

FrontRunner Technicians

    • Derrick Williams, dwilliams@frontrunnernetworks.com
    • Jake Aldridge, jaldridge@frontrunnernetworks.com
    • Sean Patton, spatton@frontrunnernetworks.com

How do I know if a camera or door is off-line?

The camera name will appear red in the interface.

How do I report a camera or door is off-line?

Contact the EduTech Support Center Help Desk. They will diagnose the problem and attempt to resolve it. If Edutech is unable to resolve the issues they will report the issue to Front-runner.

What if the software is not unlocking a entrance doorway?

There is a manual override that allows the person monitoring the door to still let people in, except the handicap door in Maple, which has to be manually opened.

How long is video kept on the servers?

After 30 days, space on the video servers is recycled.

Contact Help Desk

800-722-5797

Email: Help Desk


Supervisor

Scott Nolt

315-332-7300

Email